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City of Katy Launches New Communications Platform

Katy, TX News (January 29, 2015) – The City of Katy has selected Blackboard Connect, a leading mass notification platform, to facilitate important communication and emergency preparedness. The first community-wide test call will be held on Thursday, January 29, 2015.  A test call to business will launch at 2 pm and the test call to residents will launch at 6:30 pm.

The City of Katy implemented Blackboard Connect so that officials can stay connected to residents and efficiently provide them with direction in the event of severe weather warning, planned and unplanned all-hazard events or community events as well.  Using Blackboard Connect, officials can record and send an unlimited number of personalized voice messages to home phones, businesses, local agencies and mobile phones in just minutes. The service also sends email, text messages (SMS) to mobile phones and posts on Facebook, RSS feeds and Twitter channels. Messages can also be sent to TTY/TDD devices for people who are hearing impaired.

“Keeping our community safe and informed is our top priority, which is why we need to be able to communicate with residents quickly in an urgent situation,” said Maria Galvez, City of Katy’s Emergency Management Coordinator.  “Katy•Connect, powered by Blackboard Connect enables us to communicate efficiently with residents in just a matter of minutes, helping save valuable time, use resources efficiently and protect our community.”

City officials can target each message to an unlimited number of groups. Authorized users can also use the system’s geo-mapping and group subscription features to contact residents based on specific geographical locations and interests, helping ensure recipients receive relevant, targeted information.

“With Katy•Connect – powered by Blackboard, we know our residents are receiving the information that matters most to them, whether it’s an urgent situation or routine community update,” said Mrs. Galvez. “I strongly encourage residents to register their contact information and update their message preferences into the system’s secure database so they are prepared to receive important notifications.”

Publicly available primary residential and business phones in the City of Katy will automatically be included in the system. However, to ensure the City has the most up-to-date contact information, including cell phone numbers and email addresses, residents should visit the City of Katy website at www.cityofkaty.com  and click on the link that says “SIGN UP NOW – SERVICES BY BLACKBOARD CONNECT” in the KatyConnect portal and provide their complete contact information. Users should also manage their message preferences by indicating their preferred mode of contact, language and message topics. You may also opt-in to receive information directly from the PARKS & RECREATION portal as well as PUBLIC WORKS.  Those without Internet access are encouraged to call 281-574-8638 to provide their current information. Residents with call blocking services should add that phone number to their approved number list to ensure they receive important notifications from the city.  All opted-in SMS messages will be sent from a 23177 or 63079 number.

“Targeted communication is the best way to keep residents safe and allows them to receive the information that matters most to them,” said Ed Miller, president of Blackboard’s administrative platform group. “With Blackboard Connect, administrators can ensure the right messages get to the right people.”

For more information about Blackboard Connect, please visit http://www.blackboard.com/connect.

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